Understanding Customer Churn Prediction Research with Structural Topic Models

Hybrid Models Using Unsupervised Clustering for Prediction of Customer Churn

In this paper, we use two-stage hybrid models consisting of unsupervised clustering techniques and decision trees with boosting on two different data sets and evaluate the models in terms of top decile lift. We examine two different approaches for hybridization of the models for utilizing the results of clustering based on various attributes related to service usage and revenue contribution of ...

ADTreesLogit model for customer churn prediction

In this paper, we propose ADTreesLogit, a model that integrates the advantage of ADTrees model and the logistic regression model, to improve the predictive accuracy and interpretability of existing churn prediction models. We show that the overall predictive accuracy of ADTreesLogit model compares favorably with that of TreeNet®, a model which won the Gold Prize in the 2003 mobile customer chur...

Customer churn prediction by hybrid neural networks

Data Mining Techniques in Customer Churn Prediction

Customer churn prediction is one of the most important problems in customer relationship management (CRM). Its aim is to retain valuable customers to maximize the profit of a company. To predict whether a customer will be a churner or non-churner, there are a number of data mining techniques applied for churn prediction, such as artificial neural networks, decision trees, and support vector mac...

Review on Prediction of Churn Customer Behavior